More news, more worry during pandemic

Anxiety and fear went hand in hand with trying to learn more about COVID-19 in the early days of the pandemic in the United States—and the most distressed people were turning on the television and scrolling through social ...

How AI can boost service for vulnerable customers

Artificial intelligence has become the Swiss Army knife of the business world, a universal tool for increasing sales, optimizing efficiency, and interacting with customers. But new research from Texas McCombs explores another ...

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