The costs and benefits of addressing customer complaints

Researchers from Michigan State University, University of South Florida, St. John's University, and American Customer Satisfaction Index (ACSI) published a new paper that analyzes relationships between customer complaints, ...

Recovery of sea otter populations yields more benefits than costs

Since their reintroduction to the Pacific coast in the 1970s, the sea otters' rapid recovery and voracious appetite for tasty shellfish such as urchins, clams and crabs has brought them into conflict with coastal communities ...

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