Chatbots are cost-effective but can create customer fury

Chatbots are expected to drive 95% of online customer service interactions by 2025 but QUT research has found a failure to meet customer expectations is also driving frustration among users, reducing their likelihood of making ...

Author documents ancient graffiti of North Korea

The elites of premodern Korea carved their names into rocks in the sacred mountains of Kŭmgangsan for much the same reason that today's graffiti taggers wield cans of spray paint: reputation and control.

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