Chatbots are cost-effective but can create customer fury

Chatbots are expected to drive 95% of online customer service interactions by 2025 but QUT research has found a failure to meet customer expectations is also driving frustration among users, reducing their likelihood of making ...

Striving for sustainable digitalization

Digitalization is a rather nebulous term with many different definitions in various fields. According to researchers writing in the International Journal of Global Environmental Issues, digitalization might encompass production, ...

page 1 from 6