Big Data mining for better contact centre performance
Customers generally frustrated with the experience of reaching out to contact centres may finally get to change their mind, thanks to a Big Data mining solution brought by the BISON project.
Customers generally frustrated with the experience of reaching out to contact centres may finally get to change their mind, thanks to a Big Data mining solution brought by the BISON project.
Software
Jun 27, 2018
0
83
The psychologist behind an app that harvested data from 50 million Facebook users defended his role in the scandal Sunday, saying he "never heard a word" of opposition from the social media giant.
Internet
Apr 23, 2018
0
13
Big data and data mining have provided several breakthroughs in fields such as health informatics, smart cities and marketing. The same techniques, however, have not delivered consistent key findings for climate change.
Environment
Jan 18, 2018
0
29
Look above the traffic light at a busy intersection in your city and you will probably see a camera. These devices may have been installed to monitor traffic conditions and provide visuals in the case of a collision. But ...
Computer Sciences
Dec 11, 2017
0
560
A team of researchers has developed a new mechanism that uses machine-learning algorithms to distinguish between genuine and counterfeit versions of the same product.
Engineering
Aug 11, 2017
0
4
Last year, astronomers announced the existence of an unknown planet in our solar system. However, this hypothesis was subsequently called into question as biases in the observational data were detected. Now, Spanish astronomers ...
Astronomy
Jul 13, 2017
5
2010
A new, freely accessible database of organic and organometallic materials' electronic structures is now available online for research with quantum materials.
Condensed Matter
Mar 6, 2017
0
11
Researchers at Nottingham Trent University have developed a way to analyse online consumer reviews and social media to help designers create better informed products.
Economics & Business
Feb 15, 2017
0
16
If anyone knows whether "there's an app for that," it's older men who happen to live in eastern Europe or North Dakota.
Business
Feb 8, 2017
0
6
Researchers from the Meat and Meat Products Research Institute of the University of Extremadura have developed a non-destructive, innocuous method for quantifying the salt content of Iberian ham and classifyin it according ...
Other
Nov 14, 2016
0
5