Developing bots that talk more like people

Before coming to MIT, Jeff Orkin SM '07, Ph.D. '13 spent a decade building advanced, critically acclaimed artificial intelligence (AI) for video games.

Peer problem solving leads to operational efficiency

Strength in numbers may not just be a truism for those seeking moral and emotional support, but it also may be an avenue for those seeking customer support. New research shows peer-to-peer problem solving can lessen the need ...

In the digital age, managers can't ignore #angrycustomers

In a digital age where dissatisfied consumers vent their concerns through biting viral videos, nasty blog posts or negative online comments, managers need to develop strategies to soothe angry customers in person as well ...

PayPal opens Southeast Asian operations centre

PayPal, the US-based online payment giant, has moved to expand its global presence with its first Southeast Asian operations centre, the latest in a string of similar offices around the globe.

McAfee antivirus program goes berserk, freezes PCs

(AP) -- Computers in companies, hospitals and schools around the world got stuck repeatedly rebooting themselves Wednesday after an antivirus program identified a normal Windows file as a virus.