Happy or unhappy, the customer is always right

(PhysOrg.com) -- Understanding their dissatisfied customers and acting on the knowledge will help companies save money and reshape the way they conduct business, according to research by Heidi Kevoe Feldman, an assistant ...

Singer death column sparks Twitter rage

(AP) -- Britain's press watchdog said Monday it had received a record 21,000 complaints about a newspaper column on the death of Boyzone singer Stephen Gately after critics used Twitter to brand the article homophobic and ...

Google pledges more blurring in Switzerland

(AP) -- Google Inc. said Wednesday its Street View service will blur some pictures from Switzerland even more after a Swiss official said the images were violating the country's strict privacy laws.

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