Chatbots are expected to drive 95% of online customer service interactions by 2025 but QUT research has found a failure to meet customer expectations is also driving frustration among users, reducing their likelihood of making ...
Social Sciences
Oct 18, 2022
1
5
While COVID-19 forced an emergency transformation to online learning at universities, learning how to teach efficiently and effectively online using different platforms and tools is a positive addition to education and is ...
Education
Jan 3, 2022
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12
Researchers from University of Oxford published a new paper in the Journal of Marketing that examines the use of chatbots in customer-service roles and finds that when customers are angry, humanlike chatbots can negatively ...
Economics & Business
Oct 20, 2021
0
11
Chatbots are becoming an integral part of service provision around the world. Chatbots are computer programs designed to simulate a conversation—both voice and text—with human users, especially over the internet. They ...
Social Sciences
Jul 27, 2021
0
13
More and more companies are using chatbots in customer services. Due to advances in artificial intelligence and natural language processing, chatbots are often indistinguishable from humans when it comes to communication. ...
Social Sciences
Jul 14, 2021
0
3
Experts in computational communication at the Universities of Liverpool and Dundee launched a chatbot enabled website, based on the work of some of philosophy's greatest critical thinkers, to help improve people's ability ...
Social Sciences
Dec 17, 2020
1
7
Chatbots, which use artificial intelligence to simulate human conversation through voice commands or text chats, incur almost zero marginal costs and can outsell some human employees by four times, so why aren't they used ...
Economics & Business
Sep 23, 2019
2
176
Customer service chatbots are ready to help you night and day. But communication with a bot can be cumbersome sometimes. Christine Liebrecht, Associate Professor of Language, Business Communication, and Digital Media, thinks ...
Consumer & Gadgets
Feb 25, 2019
0
5
When you're lost, Siri can be your best friend. But if she can't retrieve the right address from your contacts, she can drive you crazy.
Other
Jan 15, 2019
1
5
Florence is an online personal health assistant that helps users to manage their health & wellness care. This "virtual friend" has evolved from being a simple symptom checker to become focused on two main features with high ...
Software
Aug 31, 2017
0
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