Researchers from University of Oxford published a new paper in the Journal of Marketing that examines the use of chatbots in customer-service roles and finds that when customers are angry, humanlike chatbots can negatively ...
Economics & Business
Oct 20, 2021
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11
Actually, sometimes consumers don't want to talk to a real person when they're shopping online, a new study suggests. In fact, what they really want is a chatbot that makes it clear that it is not human at all.
Social Sciences
May 13, 2024
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2
It's so hard to speak to a real person on the phone these days. Almost any time you need to call your bank, doctor or any other service, you'll probably be greeted by an automated service seemingly designed to prevent you ...
Other
Aug 31, 2017
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1
Human communication goes beyond words. It is complex, rich in nuances and frequently includes non-verbal signs. Yet despite our technological limitations it is not impossible for some aspects of communication to be emulated ...
Computer Sciences
May 18, 2016
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22
More and more companies are using chatbots in customer services. Due to advances in artificial intelligence and natural language processing, chatbots are often indistinguishable from humans when it comes to communication. ...
Social Sciences
Jul 14, 2021
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3
Only 14% of adults are even somewhat likely to use AI to get information about the presidential election, and there is a bipartisan consensus that the use of AI by either voters or candidates would be more of a bad thing ...
Political science
Nov 8, 2023
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1
Chatbots are becoming an integral part of service provision around the world. Chatbots are computer programs designed to simulate a conversation—both voice and text—with human users, especially over the internet. They ...
Social Sciences
Jul 27, 2021
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13
Imagine a private tutor that never gets tired, has access to massive amounts of data and is free for everyone. In 1966, Stanford philosophy professor Patrick Suppes did just that when he made this prediction: One day, computer ...
Education
Feb 22, 2023
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1
Queensland University of Technology researchers have homed in on AI-powered chatbots in the local government sector to look at their benefits and risks, what they are used for and why, and how users view them.
Social Sciences
Mar 26, 2024
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1
Improving the public's ability to interact with bots will ensure that more humans have better experiences with commercial and public services that rely on bots, according to University of Surrey researchers.
Education
Jan 19, 2023
0
12
