New research shows live chats can increase sales by nearly 16%

Live chat tools allow for communication between sellers and buyers. They are popular instruments for e-commerce sites that don't have the advantage of face-to-face communication that brick-and-mortar stores do. New research ...

Facebook says Portal device not for snooping

Portal, Facebook's talking speaker, is not a snooping device—that's a message the social network says has gotten lost in the coverage leading up to the device's launch.

How rants on social media can come back to haunt you

We all know that those angry rants on social media can come back to hurt you—and sooner than you think. "Good," positive chat resonates for a few seconds, generally, but negative chat, even in a chat room where exchanges ...

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