Emoticons may signal better customer service

Online customer service agents who use emoticons and who are fast typists may have a better chance of putting smiles on their customers' faces during business-related text chats, according to researchers.

Exposing breast cancer using nanoscale polymers

Photoacoustic imaging is a ground-breaking technique for spotting tumors inside living cells with the help of light-absorbing compounds known as contrast agents. A*STAR researchers have now discovered a way to improve the ...

Judge lets Russian man charged with hacking fire his lawyers

A Russian man who prosecutors say made millions as a prolific computer hacker and credit card thief was allowed to fire his lawyers on Wednesday, just minutes before the start of a two-day hearing to decide whether his arrest ...

Nanoparticles release drugs to reduce tooth decay

Therapeutic agents intended to reduce dental plaque and prevent tooth decay are often removed by saliva and the act of swallowing before they can take effect. But a team of researchers has developed a way to keep the drugs ...

Agents probing drug site accused of taking online currency

Two former federal agents are accused of using their positions and savvy computer skills to siphon more than $1 million in digital currency from the online black market known as Silk Road while they and their agencies operated ...

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