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Why some abusive bosses get a pass from their employees

Why do employees sometimes accept working for an abusive boss? A new study suggests that when a leader is seen as a high performer, employees are more likely to label abuse as just "tough love."

When consumers would prefer a chatbot over a person

Actually, sometimes consumers don't want to talk to a real person when they're shopping online, a new study suggests. In fact, what they really want is a chatbot that makes it clear that it is not human at all.

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