Lessons from blockbusters to help teams adapt

We all like to think of ourselves as rational human beings. If there's a drastic change in our lives or at work, we can evaluate our options and make the best choice. But James Summers, an expert in team management and adaptation ...

Study compares NGO communication around migration

Since 1970, the number of people living outside their countries of birth has tripled. Most migrants are looking for work or better economic opportunities. But millions seek to escape violence, persecution or natural disasters. ...

Understanding what makes senior towns in Iowa 'smart'

With the youngest baby boomers sliding into retirement, adults aged 65 and older are expected to outnumber children by 2030. The demographic shift will be a first in U.S. history. But many rural areas, especially in the Midwest ...

Relying on customer surveys alone may mask poor service

Customer satisfaction surveys are ubiquitous. They blip into our daily lives after dental appointments, haircuts and calls with IT. For businesses, these short questionnaires are intended to provide feedback and make improvements.

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