Cheerful chatbots don't necessarily improve customer service

Imagine messaging an artificial intelligence (AI) chatbot about a missing package and getting the response that it would be "delighted" to help. Once the bot creates the new order, they say they are "happy" to resolve the ...

Team develops graphene-based nanoelectronics platform

A pressing quest in the field of nanoelectronics is the search for a material that could replace silicon. Graphene has seemed promising for decades. But its potential has faltered along the way, due to damaging processing ...

Using machine learning to better understand how water behaves

Water has puzzled scientists for decades. For the last 30 years or so, they have theorized that when cooled down to a very low temperature like -100C, water might be able to separate into two liquid phases of different densities. ...

The secret to the skillful skydiving of wingless springtails

Early in the pandemic, Víctor Ortega-Jiménez was exploring creeks near his home and observing springtails. The organisms are the most abundant non-insect hexapods on earth, and Ortega-Jiménez suspected their avoidance ...

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