In a digital age where dissatisfied consumers vent their concerns through biting viral videos, nasty blog posts or negative online comments, managers need to develop strategies to soothe angry customers in person as well ...
Economics & Business
Nov 7, 2012
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In the relatively new scientific frontier of topological insulators, theoretical and experimental physicists have been studying the surfaces of these unique materials for insights into the behavior of electrons that display ...
General Physics
Oct 25, 2012
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Viewed as a potential target in the global effort to reduce climate change, atmospheric black carbon particles absorb significantly less sunlight than scientists predicted, raising new questions about the impact of black ...
Earth Sciences
Aug 30, 2012
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Matchmaking managers can improve customer relations and increase repeat business by pairing employees and customers with similar personalities, according to a report in the latest edition of the Journal of Service Research.
Economics & Business
Jul 27, 2012
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Harnessing the power of the sun has inspired scientists and engineers to look for ways to turn sunlight into clean energy to heat houses, fuel factories and power devices. While a majority of this research focuses on energy ...
Materials Science
Jun 28, 2012
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Increasingly "plugged-in" customers are grabbing extra seats, counter space and table tops by using cell phones, laptops and cups of steaming hot coffee to shield others from seemingly public spaces, according to two marketing ...
Economics & Business
May 8, 2012
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The intense interest in harvesting energy from heat sources has led to a renewed push to discover materials that can more efficiently convert heat into electricity. Some researchers are finding those gains by re-designing ...
Nanophysics
Apr 25, 2012
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Preventing violent outbreaks of "spectator rage", similar to the deadly riots that broke out following a soccer game in Egypt, requires assessment and action by sports team owners and stadium managers, according to a report ...
Social Sciences
Feb 6, 2012
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Armed with insider knowledge, managers of share-restricted hedge funds sell off their own holdings ahead of their investors in order to avoid low returns produced by an outflow of shareholder dollars, according to a new study ...
Economics & Business
Dec 19, 2011
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Fruit flies and mosquitoes share similar sensory receptors that allow them to distinguish among thousands of sensory cues – particularly heat and chemical odors – as they search for food or try to avoid danger, ...
Cell & Microbiology
Dec 5, 2011
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