07/08/2009

How to make negative services less unpleasant for consumers

Service quality beliefs are usually positively related to customer satisfaction - the higher the perceived service quality, the higher the customer's satisfaction. However, an article published in the August issue of the ...

Odd tricyle mapping Paris streets for Google

(AP) -- Parisians and tourists, relax. That goofy looking tricycle equipped with loads of high-tech equipment roaming the streets is NOT some mad scientist's invention on the rampage.

Marine microbes creating green waves in industry

New technology designed to analyse large numbers of novel marine microbes could lead to more efficient and greener ways to manufacture new drugs for conditions such as epilepsy, diabetes, flu and other viruses, as well as ...

The perfect cut

You need the right tool to slice silicon blocks into paper-thin wafers: a several-kilometer-long wire wetted with a type of grinding paste. And all the parameters must be optimally adjusted -- only then can significant material ...

Configure your own operating software

Remote maintenance systems that monitor the status of facilities and machines have always had to be configured manually, a laborious task. But now a new system can be easily adapted for a range of facilities with no need ...

Mercedes to Produce a Fully Electric Gullwing

(PhysOrg.com) -- While it may be inherently wasteful to enjoy luxury cars, it can still be fun to look at -- and even drive -- them. And, if you are concerned about the environmental impact of such cars, you can breath a ...

Dark Energy From the Ground Up: Make Way for BigBOSS

(PhysOrg.com) -- Several ways have been proposed to examine dark energy, in hopes of finding out just what it is. One of them, "supernovae" for short, certainly works: it's how dark energy was discovered in the first place. ...

Navigating in the ocean of molecules

Tracking down new active agents for cancer or malaria treatment could soon become easier - thanks to a computer program with which researchers from the Max Planck Institute of Molecular Physiology in Dortmund aim to facilitate ...

'Champions' to unleash virtual heroes and foes

(AP) -- Think you can do better than Stan Lee? Launching next month, the new massively multiplayer online role-playing game "Champions Online" will let gamers create their own virtual superheroes. Sorry, no Spider-Men or ...

'Benchmark glaciers' shrinking at faster rate, study finds

Climate change is shrinking three of the nation's most studied glaciers at an accelerated rate, and government scientists say that finding bolsters global concerns about rising sea levels and the availability of fresh drinking ...

page 3 from 5