Archive: 31/08/2012

Customer service is an emotional experience

You can probably recall a customer service experience that left you feeling good. A recent study has shown not only that positive emotion from sales staff is contagious to a customer, but that a satisfied customer also improves ...

dateAug 31, 2012 in Social Sciences
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More baby boomers opting to cohabit, not marry

(HealthDay)—Baby Boomers are in the mood for shacking up, and not just for a little while: The percentage of older Americans who are living together has skyrocketed in recent years, and new research finds that those who ...

dateAug 31, 2012 in Social Sciences
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