30/01/2023

Relying on customer surveys alone may mask poor service

Customer satisfaction surveys are ubiquitous. They blip into our daily lives after dental appointments, haircuts and calls with IT. For businesses, these short questionnaires are intended to provide feedback and make improvements.

Two newly recorded species join Thailand's aquatic insect fauna

Caddisflies are an order of aquatic insects with high diversity. In Thailand, more than 1,000 caddisfly species are known to occur, and a recent study in the journal Check List shows that their diversity in the country is ...

New report on diversity trends in STEM workforce and education

Today, the National Center for Science and Engineering Statistics, or NCSES—part of the U.S. National Science Foundation—released Diversity and STEM: Women, Minorities, and Persons with Disabilities 2023, the federal ...

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