Get better customer service by choosing your words wisely
The next time you make a complaint to your cellphone or cable company, don't get personal.
The next time you make a complaint to your cellphone or cable company, don't get personal.
Economics & Business
Dec 12, 2016
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5
The Supreme Court won't hear a challenge to a Colorado law that requires out-of-state internet retailers to tell customers how much they owe in state sales taxes.
Internet
Dec 12, 2016
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5
Steel production in the UK could be cheaper and more energy-efficient in the future, thanks to research at WMG, University of Warwick.
Economics & Business
Dec 12, 2016
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8
New research led by the American Museum of Natural History suggests that there are about 18,000 bird species in the world—nearly twice as many as previously thought. The work focuses on "hidden" avian diversity—birds ...
Plants & Animals
Dec 12, 2016
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743
France announced its first cyber-warfare army unit on Monday, aimed at increasing the country's hacking skills as concerns grow in Europe and the United States about Russian capabilities.
Security
Dec 12, 2016
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37
Antarctica might be one of the most inhospitable regions on the planet, but it is a mecca for astronomers. Its cold, dry air enables observations that can't be done elsewhere on Earth. The South Pole has hosted telescopes ...
Space Exploration
Dec 12, 2016
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528
The life of a watershed is complex. The watershed is the area of land separating the smaller water flows that feed into a larger, common outlet—like a river, lake or ocean. As such, it is often home to a variety of wildlife, ...
Cell & Microbiology
Dec 12, 2016
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4
Bill Gates is leading a coalition of powerful investors committing more than one billion dollars to clean energy innovations in the fight against climate change, his foundation announced Monday.
Energy & Green Tech
Dec 12, 2016
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26
A technical problem on Monday delayed the planned launch for at least 24 hours of a series of NASA satellites designed to study hurricanes, the US space agency said.
Space Exploration
Dec 12, 2016
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9
In 1969, 60 to 100 peacock bass imported from Buga, Colombia, were introduced into a pond in Panama for sport fishing. Several individuals escaped. By the early 1970s, they colonized Gatun Lake, the reservoir forming the ...
Ecology
Dec 12, 2016
0
9