Why is this line so long?

Warning: After reading this article, you will never again stand in a line without thinking about how to make your wait time shorter. And as an expert in operations management, I'm here to spread the word that sometimes a ...

Reducing patient ER wait times mathematically

A new mathematical finding by an international research team provides the health care system with a more balanced approach to how patients are selected for treatment, which will consequently decrease wait times. Led by Western's ...

Grocery stores add tech features to stay competitive

Like many grocery shoppers, Michele Ricketts dreads long checkout lines. But lately, she's been breezing by the cash register at her neighborhood Ralphs even with the usual crowds at the store.

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