How the pandemic has changed the Swedish fashion industry

The COVID-19 pandemic has had clear consequences for the Swedish fashion industry. Digitalization has accelerated, while efforts to attract customers to physical stores have stagnated. A development that will continue, according ...

What will remain in the wardrobes after COVID?

It is no surprise that the COVID-19 pandemic instigated dramatic shifts in all of our daily lives, with consumption practices being no exception. Non-essential businesses, including retail stores, were closed for long periods ...

Conspiracy theories on '15-minute cities' flourish

Urban planners are fending off abuse fuelled by conspiracy theories about their "15-minute city" regeneration projects which suspicious social media users claim are the road to "climate lockdowns".

Relying on customer surveys alone may mask poor service

Customer satisfaction surveys are ubiquitous. They blip into our daily lives after dental appointments, haircuts and calls with IT. For businesses, these short questionnaires are intended to provide feedback and make improvements.

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