Flight from self-employment as UK cost of living crisis continues

New analysis of self-employed people in the UK, co-authored by the University of Liverpool Management School, shows an exodus of those who are full-time or who employ others, while most who remain in self-employment have ...

Relying on customer surveys alone may mask poor service

Customer satisfaction surveys are ubiquitous. They blip into our daily lives after dental appointments, haircuts and calls with IT. For businesses, these short questionnaires are intended to provide feedback and make improvements.

page 1 from 25