Relying on customer surveys alone may mask poor service

Customer satisfaction surveys are ubiquitous. They blip into our daily lives after dental appointments, haircuts and calls with IT. For businesses, these short questionnaires are intended to provide feedback and make improvements.

Study: 'Hidden workers' are being excluded from the workforce

Since business has picked up with the COVID vaccine rollout, record numbers of employers have struggled to find workers. In August, half of U.S. small business owners had jobs they wanted to fill, a historic high, according ...

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