News tagged with service sector

A problem shared can be a problem doubled

Customers perceive one and the same service problem very differently, depending on whether they are affected as individuals or in a group. Service failures that affect a group of customers cause them to be more annoyed with ...

dateFeb 22, 2017 in Economics & Business
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A new way to fix those frustrating websites

How many times have you been looking for information online, only to find yourself going round and round in circles? Or you've spent too long poking around a website trying to find what you need, only to realise you've been ...

dateDec 03, 2014 in Internet
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Putting a value on what nature does for us

A new online resource, developed by researchers at the University of Cambridge in collaboration with other organisations based in Cambridge, helps those in both the public and private sector see how changes to an ecosystem ...

dateSep 12, 2014 in Environment
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