Study tests motivational techniques

Every year, U.S. companies spend billions on incentives for salespeople, and although incentives can help boost sales figures, the associated costs cut into the bottom line in a big way.

The cash register rings its last sale

(AP)—Ka-ching! The cash register may be on its final sale. Stores across the U.S. are ditching the old-fashioned, clunky machines and having salespeople—and even shoppers themselves—ring up sales on smartphones and ...

When negotiating, it pays to know your customer

A new study of the time-honored tradition of haggling over new car prices shows that sales personnel who are trained to understand a customer's price sensitivity will strike a better deal for their employers.

China's Alibaba says zero tolerance on graft

Top Chinese e-commerce operator Alibaba said Friday it would not tolerate corruption, after a senior manager was detained on suspicion of taking bribes in the latest graft scandal to hit the company.

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