Study suggests best practices for attracting new customers

The holiday shopping season can make or break some businesses. A new study from the University of Missouri has found businesses that know how to leverage the enthusiasm of their new salespeople and the experience of their ...

A framework for businesses using avatars

An associate professor of marketing at The University of Texas at Arlington says digital avatars can replace a sales force and customer service employees at a fraction of the cost.

Arkansas bill aimed at forcing Amazon to collect sales taxes

Forcing Amazon and other e-commerce companies to collect Arkansas sales taxes could generate up to $100 million annually in extra revenue, a senator said Wednesday, arguing his plan would put the state in a better position ...

Why let your sales force influence product prices?

From the outside, you might not notice the ongoing tension within many large businesses: the battle between salespeople, on the one hand, and marketers and product managers, on the other. Because the salespeople often benefit ...

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