The unintended consequences of tinkering with online prices

When your online retail platform clears billions of transactions a year, what's the harm in testing different prices for the same products on a relative handful of your customers? You might find a way to maximize revenue ...

Retailers can manipulate consumer regret to beat competitors

Markdown retailers can survive the entry of an everyday low price retailer into a highly competitive market by manipulating price, product availability, and the regret consumers feel when they pay too much or wait till a ...

Why is this line so long?

Warning: After reading this article, you will never again stand in a line without thinking about how to make your wait time shorter. And as an expert in operations management, I'm here to spread the word that sometimes a ...

Cash talks when overbooked hotel guests walk

Cash bonuses can help hotel operators lure back disappointed customers who were displaced during overbooking snags, according to Penn State researchers.

Black Friday: On your mark, get set, go!

(PhysOrg.com) -- For most Americans, Thanksgiving Day means a flurry of food, family and football. But the real frenzy begins the day after, say researchers at the University of Michigan and Western Michigan University.

Cause marketing: Altruism or greed?

(PhysOrg.com) -- Companies that join with social causes to sell products not only enhance their image but also improve their bottom line, say University of Michigan researchers.

Amazon files patent suit against Discovery

US online retail giant Amazon has filed a lawsuit against Discovery Communications alleging it infringed four of Amazon's e-commerce patents, The Wall Street Journal reported on Tuesday.