Emoticons may signal better customer service

Online customer service agents who use emoticons and who are fast typists may have a better chance of putting smiles on their customers' faces during business-related text chats, according to researchers.

Sina plans New York IPO for Weibo microblog

(AP)—Chinese internet company Sina Corp. plans to spin off its Twitter-like microblog service, Weibo, in a U.S. initial public offering to raise $500 million, a person with knowledge of the deal said Tuesday.

Saudi Viber users say banned messenger is back

Saudi users of Internet messenger application Viber reported on Saturday that the service was back on their smartphones, despite the authorities insisting it was still banned.

Microsoft embraces a Google service for a change

Microsoft's disdain for Google doesn't extend to all of its rival's products. In a rare bit of cooperation, Microsoft's Outlook.com is giving users of its free email service the option of logging into Google Chat to exchange ...

Skype to replace Microsoft Messenger in March

Microsoft on Wednesday sent out word that it will "retire" its Messenger online chat feature on March 15 and replace it with the Skype Internet telephony service it bought last year.

Messaging apps show mobile Internet's rise in Asia (Update)

(AP)—A handful of smartphone apps that began as basic instant messaging services have amassed several hundred million users in Asia in just a couple of years, mounting a challenge to the popularity of online hangouts such ...

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