Emoticons may signal better customer service

Online customer service agents who use emoticons and who are fast typists may have a better chance of putting smiles on their customers' faces during business-related text chats, according to researchers.

China tightens controls on Internet messaging apps

China is banning users of Internet messaging services from posting political reports without permission, and demanding they promise to "uphold the socialist system", state media said Thursday.

Chinese messaging service shuts politics accounts

A popular Chinese instant messaging service has removed at least 40 accounts with content about political, economic and legal issues in a possible sign communist authorities are tightening control over discussion of sensitive ...

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