Over the past couple of years, artificial intelligence (AI) has greatly improved hotel operations and efficiency by automating processes such as booking and contactless check-in, allowing staff to focus on providing premium, ...
Economics & Business
Jun 20, 2023
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The arrival of the novel coronavirus and subsequent shutdowns of economies across the globe have caused hardships not seen in generations. But for business professors, it's also a once-in-a-generation research opportunity.
Economics & Business
Jun 9, 2020
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For a night of clubbing in Manhattan on a recent weekend, Seunghee Thomson turned to the iPad in her room at the Mondrian SoHo to ask the hotel's concierge for a recommendation.
Consumer & Gadgets
Jul 10, 2011
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Hospitality service Airbnb is fast becoming the 800-pound gorilla that's shaking up the hotel industry and forever changing it.
Economics & Business
Apr 19, 2019
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The bars on the banks of Lisbon's Tagus river are gearing up for a bonanza as tens of thousands of people descend on the city for Europe's largest tech event.
Business
Nov 6, 2016
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38
Large hotel chains are quick to adopt and adapt innovations developed in other industries, while smaller hotels make almost continual incremental changes in response to customers' needs. The UK hotel industry is alive with ...
Economics & Business
Aug 8, 2012
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Cash bonuses can help hotel operators lure back disappointed customers who were displaced during overbooking snags, according to Penn State researchers.
Economics & Business
Jun 7, 2011
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Love those dainty little bottles of shampoo, conditioner and hand lotion in hotel bathrooms? Do you take them home, use them for guests or donate them to the local homeless shelter? You won't be able to for much longer—states, ...
Environment
Nov 19, 2019
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Food waste is a growing problem for humanity. Vast tonnages of fresh food is lost because it never reaches consumers for myriad reasons, and similarly, food that reaches individual consumers and food outlets is often not ...
Environment
Oct 2, 2020
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12
Hotels should build an emotional attachment with tourists when communicating during crises such as the COVID-19 pandemic if they are to encourage them to return, according to new research.
Economics & Business
Jul 23, 2020
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