Hotel managers have something in common beyond their reputations for charming dispositions and excellent listening skills—they're predominantly men, despite women making up the majority of the accommodations workforce. ...
Social Sciences
Jan 5, 2021
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A new UBC study reveals that North American service workers are more likely to sabotage rude customers, while Chinese react by disengaging from customer service altogether.
Economics & Business
Mar 25, 2013
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Guest relationships can become collateral damage when hotel employees envy the relationships co-workers have with their bosses, according to an international team of researchers.
Social Sciences
Sep 28, 2010
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