Lead with empathy during the COVID-19 crisis

In these uncertain and highly stressful times, there is heightened reliance on managers and supervisors to maintain the well-being, health and safety of their workforce.

In the digital age, managers can't ignore #angrycustomers

In a digital age where dissatisfied consumers vent their concerns through biting viral videos, nasty blog posts or negative online comments, managers need to develop strategies to soothe angry customers in person as well ...

Comforting chatbot

Chatting with the customer service is now considered normal. But what if 'Eva', 'John' or 'Julia' were capable of not just solving technical problems but also providing us with emotional support? Janneke van der Zwaan investigated ...

Facebook: A confidence boost for first-gen college students

Facebook connections can help first-generation college applicants believe in their abilities to both apply to school and excel once they've enrolled, according to a new study from the University of Michigan and Michigan State ...

Anxiety in the workplace can lead to lower job performance

The effect of workplace anxiety on job performance is closely connected to the quality of relationships between employees, their bosses and their co-workers, according to a new study from the University of Toronto focusing ...

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