The name of the game is customer satisfaction, especially in the airline industry where companies are constantly jockeying for business by promising better service than their competitors. Now a professor at the University ...
Economics & Business
Mar 24, 2023
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12
With the growth of the niche adaptive clothing market come new challenges for retailers, including making the process of online shopping more inclusive for people with varying degrees of disability as well as expanding the ...
Economics & Business
Mar 21, 2023
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1
If you find yourself being more impatient than ever before when interacting with people in customer service roles—or if you've noticed other people having a shorter fuse and snapping more quickly—you're not alone.
Social Sciences
Mar 14, 2023
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3
The COVID-19 pandemic has had clear consequences for the Swedish fashion industry. Digitalization has accelerated, while efforts to attract customers to physical stores have stagnated. A development that will continue, according ...
Social Sciences
Mar 9, 2023
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1
You'd probably guess that simplifying the checkout process at an online retailer will lead customers to buy more. The question is: How much more?
Social Sciences
Feb 27, 2023
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15
Researchers, publishing in the International Journal of Green Economics, have investigated the many factors that affect consumer attitudes and buying habits when it comes to organic food products. Mohd Farhan of the Mittal ...
Social Sciences
Feb 27, 2023
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2
Researchers from San Diego State University, Rutgers University, and Vienna University of Economics and Business published a new Journal of Marketing article that examines how to translate customer participation in subscription ...
Economics & Business
Feb 8, 2023
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9
Customer satisfaction surveys are ubiquitous. They blip into our daily lives after dental appointments, haircuts and calls with IT. For businesses, these short questionnaires are intended to provide feedback and make improvements.
Social Sciences
Jan 30, 2023
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1
Starbucks, the coffee chain giant, is modifying its rewards program, and the news is full of stories of outraged consumers.
Social Sciences
Jan 26, 2023
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3
British students wanting to get ahead in the world of work should be studying an additional language. New research from the University of Portsmouth, based on the analysis of job adverts targeted at graduates, shows a high ...
Economics & Business
Jan 24, 2023
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2
