How language boosts satisfaction and buying behaviour

The adage "there is no 'I' in team" is a handy refrain used to emphasize the importance of teamwork in just about any setting, but new University of Alberta research shows that "I" works best alone when it comes to customer ...

Former Equifax CEO says response should have been better

The former chairman and CEO of Equifax says the challenge of responding to the concerns of tens of millions of consumers in the wake of a massive data breach proved overwhelming, and regrettably, his company made mistakes.

Philips to build health technology center in Tennessee

Dutch giant Royal Philips announced plan Thursday to build a health technology center in Tennessee that officials expect will create more than 800 jobs in the Nashville area over the next two years.

China clamping down on use of VPNs to evade Great Firewall

China is tightening control over foreign companies' internet use in a move some worry might disrupt their operations or jeopardize trade secrets as part of a crackdown on technology that allows web surfers to evade Beijing's ...

Rude customers linked to workers' shopping binges

Service workers who face verbal abuse from customers during the workday are more likely to go on unnecessary shopping sprees in the evening, indicates new research co-authored by a Michigan State University business expert.

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