As businesses move into international markets, they often do so with a "one size fits all" customer satisfaction strategy. But factors as basic as how consumers prioritize pricing and quality can differ sharply across cultures ...
Economics & Business
Apr 29, 2015
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It's the last day of the month and your paycheck arrives tomorrow. You buy a new pair of shoes but have a nagging feeling your money could have been better spent. According to a new study in the Journal of Consumer Research, ...
Social Sciences
Jul 22, 2014
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To buy, or not to buy? That is the question for the more than 5 million annual visitors to New York's wineries. Cornell University researchers found that customer service is the most important factor in boosting tasting room ...
Other
Mar 7, 2014
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1
Cable subscribers don't give Comcast and Time Warner Cable good grades when it comes to customer satisfaction. So after Comcast announced its $45 billion purchase of Time Warner Cable Thursday, it didn't take long for consumers ...
Telecom
Feb 14, 2014
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0
(Phys.org) —Merging companies that focus on a dual-goal emphasis of simultaneously enhancing efficiency and customer satisfaction show the highest increase in long-term financial performance, according to a new study from ...
Economics & Business
Jan 29, 2014
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How do institutional investors react to customer satisfaction with companies on the stock market? A research group run by Jaakko Aspara, who is a professor in the Department of Marketing at Aalto University School of Business ...
Economics & Business
Aug 29, 2013
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0
Sprint says it's eliminating about 800 customer service jobs because fewer people are calling its centers. With growth in other parts of the business, Sprint says it expects the company's work force to remain at about 40,000.
Business
Aug 27, 2013
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When evaluating the performance of a brand in a certain territory, it might be more appropriate to evaluate it against its local competitors as opposed to its performance in other territories, according to research from a ...
Economics & Business
Aug 14, 2013
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1
VTT Technical Research Centre of Finland has developed a new architecture for better-quality video streaming on mobile phones and across wireless networks. The new architecture is based on utilising information gathered and ...
Telecom
Jul 10, 2013
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An efficient transport system doesn't only rely on clear roads and unobstructed rail and tram routes. Communication lines - such as mobile and broadband networks - also have to be kept free and moving for the whole public ...
Telecom
Apr 18, 2013
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