Fair treatment by supermarkets key to suppliers' performance

Small suppliers who believe they are fairly treated by big supermarkets will put more resources into their relationship with buyers and perform better, according to academics at the University of East Anglia (UEA).

Gratitude in buyer-seller relationships

Emotions are contagious. They are experienced by and affect the actions of both parties in buyer-seller exchanges. As a result, one emotion in particular, gratitude, elicits perceptions of an undeserved or unearned positive ...

Being the market leader is not everything

The market share of a company does not have a strong influence on its financial performance, a new study in marketing at the Faculty of Management, Economics and Social Sciences of the University of Cologne shows. Companies ...

When good service means bad behavior

Economists and professionals praise the merits of competition, as it leads to lower prices and improvements in quality. But in the automobile smog-testing industry, competition can lead to corruption and even public health ...

Small businesses get personal with social media

Small business owners usually have their hands full just handling day-to-day operations. But Jeff Cooper can find time to send an email wishing a client good luck on his daughter's wedding.

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