Spain unveils plan for revival of crisis-hit lagoon

Spain's environment ministry on Thursday unveiled a roadmap for regenerating the stricken Mar Menor, one of Europe's largest saltwater lagoons that is slowly dying from agricultural pollution.

The costs and benefits of addressing customer complaints

Researchers from Michigan State University, University of South Florida, St. John's University, and American Customer Satisfaction Index (ACSI) published a new paper that analyzes relationships between customer complaints, ...

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