Saying sorry really does cost nothing

(PhysOrg.com) -- Economists have finally proved what most of us have suspected for a long time - when it comes to apologising, talk is cheap. According to new research, firms that simply say sorry to disgruntled customers ...

Facebook's spam program catches innocent users

Facebook has sent notes of apology and is changing automated systems that blocked environmental activists and other people from posting on like-minded Facebook pages.

Flaw makes Jawbone UP wristbands go down

US wireless earpiece maker Jawbone on Thursday apologized for a flaw that causes its fitness focused UP wristbands to go down and offered users their money back even if they keep the gadgets.

Ohio man given choice of Facebook apology or jail

(AP) -- A man who was threatened with jail time for posting comments about his estranged wife on his personal Facebook page unless he posted daily apologies for a month says the court ruling violates his freedom of speech.

Twitter hands down new rules to beat abusive talk (Update)

Twitter is handing down new rules to control abusive language, the company said Saturday, a move which follows a barrage of nasty, harassing, and threatening messages directed at high-profile female users of the microblogging ...

Netflix says it's sorry, then creates new uproar

(AP) -- The CEO of Netflix said he was sorry for mishandling a recent price increase that caused customers to cancel the service in droves. But the apology was drowned out by a decision that angered subscribers all over ...

Researchers find saying 'I'm sorry' influences jurors

Apologizing for negative outcomes -- a practice common even with children -- may lead to more favorable verdicts for auditors in court, according to researchers at George Mason University and Oklahoma State University. The ...

Bell Canada customers hit by hackers

Bell Canada has been hacked and its customers' emails accessed illegally, the telecoms giant said Monday, stressing there was no link to the "WannaCry" malware case.

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