Racial discrimination may affect whether people respond to email

Racial bias can unconsciously seep into many aspects of life, causing people to unknowingly act in discriminatory ways. Even when not ill-intentioned, this type of discrimination can still have serious consequences—and ...

Facts and stories: Great stories undermine strong facts

Some research shows facts are better received when presented on their own. Other studies show facts are more accepted when interwoven with stories; stories can help bridge emotional connections. If someone is trying to persuade ...

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