When users of Google's search engine submit suicide-related queries, they are repeatedly provided with helpline hotlines on suicide prevention services. But whether such information is actually displayed depends on the user's location and language.
Queries submitted to Internet search engines not only reveal a lot about the individual user's interests, they may also permit inferences to be drawn about one's state of health. In such cases, some search engines display information pointing to appropriate advisory services, such as emergency hotlines, whenever queries imply that a search might be motivated by the intent to self-harm. However, as LMU researchers Mario Haim and Florian Arendt in collaboration with their colleague Sebastian Scherr (KU Leuven) have now shown in a paper that appears in the journal New Media & Society, the probability of being confronted with such information varies widely depending on one's location and in particular one's language.
Previous studies have indicated that the incidence of suicide can be reduced if those at risk are informed in a timely manner of the availability of support and advisory services and of effective strategies for dealing with suicidal crises. "It is therefore very welcome that Google, for example, has voluntarily agreed to follow the recommendations of the World Health Organization, and displays such information," says Haim. In an earlier investigation, however, these researchers had found evidence that advisory information was actually being presented to users in response to only a fraction of relevant queries. In their latest paper, they systematically investigate the incidence of the appearance of Google's 'suicide-prevention result' (SPR) in a set of 11 countries. The authors used a virtual-agent-based methodology to automatically send appropriate leading queries to Google's search engine, while the location of the query source and the language employed by the virtual agent was varied. Numerous search terms were used, which were more or less suggestive of either suicidal intent or of a wish to seek help in coping with such an impulse. The queries were translated by local experts in suicide prevention and, if necessary, complemented by culturally specific expressions and terminology.
The results show that information on support services was significantly more likely to be displayed in English-speaking countries than in non-Anglophone parts of the world. In Germany, the incidence of its appearance varied between 8% and 23% depending on the search term employed. In the USA, the corresponding span was 34 to 94% of all such queries. Moreover, the study uncovered striking differences not only between countries, but also within countries with more than one officially recognized language. In India, for example, the SPR was shown in response to 91% of queries posed in English, but in only 10% of those put in Hindi. "These differences cannot be explained by temporal, terminological, or social factors, which is why we attribute them primarily to language," says Haim.
The authors interpret their results as one symptom of a new digital divide. "These data are clearly at variance with the often proclaimed commitment to providing free health-related information – in our case, advice on how to find help in a suicidal crisis – equally to all Internet users. The availability of such information is in fact restricted, depending on where and in what language the user frames the relevant search queries," says Arendt. "The designers of search engines should acknowledge the resulting global inequality, and make serious efforts to minimize it."
More information: Sebastian Scherr et al. Equal access to online information? Google's suicide-prevention disparities may amplify a global digital divide, New Media & Society (2018). DOI: 10.1177/1461444818801010
Provided by Ludwig Maximilian University of Munich