College students have unequal access to reliable technology, study finds

Smartphones and laptops seem ubiquitous at U.S. universities, but there is still a "digital divide," with some students less likely than others to have consistent access to reliable technology, according to a study co-authored by an Indiana University sociologist.

"We find big gaps in the quality and reliability of the students own," said Jessica Calarco, assistant professor of sociology in the IU Bloomington College of Arts and Sciences. "Students of color and students from low-income families rely on older devices that are more likely to break down."

Problems with technology cause stress and affect at a time when students are routinely expected to use computers or other electronic devices for day-to-day class work, assignments and online readings, the researchers found.

The study, "Technology Problems and Student Achievement Gaps: A Validation and Extension of the Technology Maintenance Construct," was published in the journal Communication Research. Additional authors are Amy Gonzalez of the University of California, Santa Barbara, and Teresa Lynch of The Ohio State University.

The study included a survey of 748 students recruited from undergraduate sociology and communications courses at a large Midwestern university. It also included focus groups in which small groups of students answered questions about their technology use.

Nearly all of the students had laptops and smartphones, but roughly 20 percent had problems maintaining access to effective technology. They had to type papers on old laptops or tablets that didn't work consistently. Their devices wouldn't hold a charge. They lived in off-campus apartments without reliable internet access. They ran out of cell phone data and couldn't afford to add minutes.

The difficulties were more common for students from and students of color. Students from affluent families faced problems too, but they were more likely to experience them as a minor bump in the road. If their broke or they lost their smartphone, their parents could replace it, usually within a few days. Low-income students didn't have that option.

In addition to causing stress and frustration, issues with maintaining access to technology were associated with academic performance. Students whose laptops weren't reliable had lower grade-point averages, even after accounting for demographic factors.

Consistent with research that Calarco conducted on elementary students, the study found that affluent students were more likely to ask their instructors for help or extended deadlines if they had computer problems. Low-income students were more likely to keep quiet and accept the consequences.

To address the divide, the researchers recommend that colleges and universities do more to provide free or inexpensive devices for low-income students. They also suggest that need-based financial aid should be available to help pay for laptops and smartphones.

Explore further

Checking phones in lectures can cost students half a grade in exams

More information: Amy L. Gonzales et al, Technology Problems and Student Achievement Gaps: A Validation and Extension of the Technology Maintenance Construct, Communication Research (2018). DOI: 10.1177/0093650218796366
Journal information: Communication Research

Provided by Indiana University
Citation: College students have unequal access to reliable technology, study finds (2018, September 19) retrieved 20 September 2019 from
This document is subject to copyright. Apart from any fair dealing for the purpose of private study or research, no part may be reproduced without the written permission. The content is provided for information purposes only.

Feedback to editors

User comments

Sep 19, 2018
Why can no one, or no one's family, ever seem to solve such problems themselves? Are the rest of us responsible for everything everywhere all the time?

Please sign in to add a comment. Registration is free, and takes less than a minute. Read more