Why consumers make bad financial decisions, and how to help

August 28, 2017 by Sandra M. Jones, University of Chicago
Researchers examine psychological reasons that consumers make financial blunders and give institutional solutions to help change those behaviors. Credit: Vladislav Reshetnyak

In an ideal world, consumers are making investment and monetary decisions based on facts and thorough research of the markets, careful analysis and guidance from seasoned financial experts. This is not always the case.

A working group of behavioral scientists including Abigail Sussman, associate professor of marketing at the University of Chicago Booth School of Business, show in a new paper that financial mistakes happen when fail to examine all of their choices when making monetary decisions. For instance, many home buyers don't comparison shop when applying for a mortgage; they simply go with the first financial institution they contact.

All too often, individuals "focus on limited local trade-offs, instead of broad outcomes, leading to inefficient spending, borrowing and investment outcomes," the researchers said in the paper.

Social context also plays a role. Individuals may look to the choices others make for guidance, and they may be motivated to make choices in part based on how others perceive their decisions.

Trust is another factor. Consumers sometimes either have too much trust in financial advisers, who may be motivated by their own self-interests, or too little trust, which may lead them to squirrel money away in low-return savings accounts instead of investing in the stock market. Meanwhile, distrust of institutions and social stigma may deter people from claiming financial benefits to which they are entitled, such as welfare, disability and unemployment insurance benefits.

These less-than-stellar money choices help contribute to the nation's $14.5 trillion in household liabilities, which include consumer mortgages, debt and other loans.

The paper, "Behaviorally Informed Policies for Household Financial Decisionmaking," provides solutions that institutions and employers can implement to help the public make better financial choices. For instance, they can improve retirement outcomes through automatic enrollments in 401(k) plans, "which simplifies the decision about whether to save and forestalls procrastination," according to the paper.

In addition, the federal government can help individuals save for short-term needs by reminding and encouraging IRS tax filers with a history of receiving refunds to make concrete plans about depositing these monies into savings accounts.

Managing personal debt of all kinds is another big area for improvement, as "individuals face difficult and costly decisions when it comes to debt," the study said.

Credit card companies, for example, could facilitate better decision making by providing visualization tools to help consumers see the effects of compound interest. Credit card holders would benefit also from real-time notifications about just-incurred charges and upcoming and ongoing fees.

Payday loans, which consumers may not be able to repay when they come due, would be eased by the following: having employers provide a worksheet to help consumers make concrete plans about timely loan repayment and encouraging at least partial repayment if full repayment cannot be made.

As for mortgages, the Consumer Financial Protection Bureau can help individuals select the mortgage that is best for them by collecting basic information from prospective borrowers and then providing options that work best for an individual's specific financial scenario.

The study also offers suggestions for improving benefits for low-income households and improving tax outcomes for individuals.

Explore further: Money can buy happiness but it's costly to bank on that without measuring debt

More information: Behaviorally Informed Policies for Household Financial Decisionmaking: faculty.chicagobooth.edu/abiga … 0al%202017%20BSP.pdf

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