BA says most flights running; angry passengers face delays

BA says most flights running; angry passengers face delays
Passengers stand with their luggage outside Terminal 5 at London's Heathrow airport after flights were canceled due to the airport suffering an IT systems failure, Saturday, May 27, 2017. British Airways canceled all flights from London's Heathrow and Gatwick airports on Saturday as a global IT failure upended the travel plans of tens of thousands of people on a busy U.K. holiday weekend. (AP Photo /Jo Kearney)

British Airways said many of its IT systems were back up and running Sunday, but some travelers will likely face cancellations and delays for a third straight day after a global computer failure grounded hundreds of flights.

BA chief executive Alex Cruz said Sunday the airline was running a "near-full operation" at London's Gatwick Airport and planned to operate all scheduled long-haul services from Heathrow. But he said there would still be delays, as well as some canceled short-haul flights.

The airline said it will run a full schedule at Gatwick on Monday and intends to run its full long-haul schedule and a "high proportion" of its shorter flights at Heathrow.

BA canceled all flights from Heathrow and Gatwick Saturday after the IT outage, which it blamed on a power-supply problem. The glitch threw the plans of thousands of travelers into disarray, on what is a holiday weekend in Britain.

BA operates hundreds of flights from Heathrow and Gatwick on a typical day—and both are major hubs for worldwide travel.

Cruz apologized in a video statement, saying: "I know this has been a horrible time for customers."

Passengers faced hours-long lines to check in, reclaim lost luggage or rebook flights at Terminal 5, BA's hub at Heathrow. Cruz said that to reduce overcrowding travelers will only be let into the terminal 90 minutes before their flights.

BA says most flights running; angry passengers face delays
In this Tuesday, Jan. 10, 2017 file photo, British Airways planes are parked at Heathrow Airport during a 48hr cabin crew strike in London. Air travelers faced delays Saturday, May 27, 2017 because of a worldwide computer systems failure at British Airways, the airline said. BA apologized in a statement for what it called an "IT systems outage" and said it was working to resolve the problem. It said in a tweet that Saturday's problem is global.(AP Photo/Frank Augstein, file)

Passengers—some of whom had spent the night at the airport—faced frustrating waits to learn if and when they could fly out.

"Everyone is upset. There's people in tears," said Melanie Ware, who flew in from Los Angeles and was trying to get to Venice on her honeymoon.

"We rebooked for Venice for tonight, which they also have canceled now," she told Sky News. "So we have no way of getting out of Heathrow and they haven't compensated us for anything, and we're stuck and this is the worst honeymoon ever.

"British Airways has ruined our honeymoon."

Tonda Sallee, who was trying to fly to Frankfurt, said she has been in line for five hours, "and we have no idea how long we'll be in line. The rest of the day I'm sure, and we probably won't fly out today either."

BA says most flights running; angry passengers face delays
In this image taken from the twitter feed of Emily Puddifer, a view of Terminal 5 departure lounge, at London's Heathrow airport after flights were canceled due to the airport suffering an IT systems failure, Saturday, May 27, 2017. British Airways canceled all flights from London's Heathrow and Gatwick airports on Saturday as a global IT failure upended the travel plans of tens of thousands of people on a busy U.K. holiday weekend. (Emily Puddifer via AP)

Many passengers complained about a lack of information from the airline.

"Some 80-year-old lady was standing around waiting for announcements, et cetera, and she fell over," said Londoner Terry Page, who managed to get on one of the last flights from Heathrow to Dallas-Fort Worth on Saturday. He and other passengers arrived, but their luggage did not.

"We helped her up and she said 'I'm just so tired,' " Page said. "It's been a terrible, terrible day."

While not that frequent, when airline outages do happen, the effects are widespread, high-profile and can hit travelers across the globe.

BA passengers were hit with severe delays in July and September 2016 because of problems with the airline's online check-in systems.

In August 2016, Delta planes around the world were grounded when an electrical component failed and led to a shutdown of the transformer that provides power to the airline's data center. Delta said it lost $100 million in revenue as a result of the outage.

  • BA says most flights running; angry passengers face delays
    In this image taken from the twitter feed of Emily Puddifer, people gather in the Terminal 5 departure lounge, at London's Heathrow airport after flights were canceled due to the airport suffering an IT systems failure, Saturday, May 27, 2017. British Airways canceled all flights from London's Heathrow and Gatwick airports on Saturday as a global IT failure upended the travel plans of tens of thousands of people on a busy U.K. holiday weekend. (Emily Puddifer via AP)
  • BA says most flights running; angry passengers face delays
    A view of Terminal 5 check in desks, at London's Heathrow airport after flights were canceled due to the airport suffering an IT systems failure, Saturday, May 27, 2017. British Airways canceled all flights from London's Heathrow and Gatwick airports on Saturday as a global IT failure upended the travel plans of tens of thousands of people on a busy U.K. holiday weekend. (AP Photo /Jo Kearney)
  • BA says most flights running; angry passengers face delays
    Passengers stand at a British Airways check-in desk after the airport suffered an IT systems failure, at London''s Gatwick Airport, Saturday, May 27, 2017. British Airways canceled all flights from London's Heathrow and Gatwick airports Saturday as a global IT failure caused severe disruption for travelers on a busy holiday weekend. (Gareth Fuller/PA via AP)
  • BA says most flights running; angry passengers face delays
    Passengers wait at a British Airways check-in desk after the airport suffered an IT systems failure, at London''s Gatwick Airport, Saturday, May 27, 2017. British Airways canceled all flights from London's Heathrow and Gatwick airports Saturday as a global IT failure caused severe disruption for travelers on a busy holiday weekend. (Gareth Fuller/PA via AP)
  • BA says most flights running; angry passengers face delays
    Passengers stand at the British Airways check-in desk after the airport suffered an IT systems failure, at London''s Gatwick Airport, Saturday, May 27, 2017. British Airways canceled all flights from London's Heathrow and Gatwick airports Saturday as a global IT failure caused severe disruption for travelers on a busy holiday weekend. (Gareth Fuller/PA via AP)

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