How can the smart effect help build human-robot trust?

October 19, 2016, Mary Ann Liebert, Inc
Credit: ©Mary Ann Liebert, Inc., publishers

Strategic messaging that precedes human-robot interaction can help build the trust needed for effective human-robot communication and positive interaction outcomes, according to a study published in Cyberpsychology, Behavior, and Social Networking.

The article entitled "Advancing the Strategic Messages Affecting Robot Trust Effect: The Dynamic of User- and Robot-Generated Content on Human-Robot Trust and Interaction Outcomes" examines the impact of Strategic Messages Affecting Robot Trust (SMART). The researchers conducted two experiments in which they studied the effects of either user-generated information or robot-generated content delivered in the pre-interaction stage on human-robot trust and interaction outcomes.

"As human robot interactions become more prevalent in both our personal and professional lives, it becomes increasingly more important that we understand how to work together most effectively," says Editor-in-Chief Brenda K. Wiederhold, PhD, MBA, BCB, BCN, Interactive Media Institute, San Diego, California and Virtual Reality Medical Institute, Brussels, Belgium. "Drawing on lessons learned from previous animal-human interaction training prior to our engagement may serve to create improved trust and communications."

Explore further: Mind your manners, robot: How social cues influence human-robot interaction

More information: Yuhua (Jake) Liang et al, Advancing the Strategic Messages Affecting Robot Trust Effect: The Dynamic of User- and Robot-Generated Content on Human–Robot Trust and Interaction Outcomes, Cyberpsychology, Behavior, and Social Networking (2016). DOI: 10.1089/cyber.2016.0199

Related Stories

Robots don't have to behave or look like humans

September 22, 2016

The R2-D2 robot from Star Wars doesn't communicate in human language but is, nevertheless, capable of showing its intentions. For human-robot interaction, the robot does not have to be a true 'humanoid'. Provided that it ...

Recommended for you

Uber filed paperwork for IPO: report

December 8, 2018

Ride-share company Uber quietly filed paperwork this week for its initial public offering, the Wall Street Journal reported late Friday.

0 comments

Please sign in to add a comment. Registration is free, and takes less than a minute. Read more

Click here to reset your password.
Sign in to get notified via email when new comments are made.