News media losing role as gatekeepers to new 'social mediators' on Twitter, study finds

September 4, 2014, University of Georgia
A new study shows that individual users mediate news from the Department of State in the Middle East and Northern Africa. Communication in most areas, in contrast, was mediated by Twitter accounts of US government agencies. Credit: University of Georgia

The U.S. government is doing a better job of communicating on Twitter with people in sensitive areas like the Middle East and North Africa without the participation of media organizations, according to a study co-authored by a University of Georgia researcher.

The study looked at the U.S. State Department's use of and identified key actors who drive its messages to audiences around the world. In particular, it examined the role played by and the government in bridging the State Department communication with people domestically and internationally.

Published in the latest issue of the Journal of Public Relations Research, the study's authors say the main reason is that the government is making an effective use of "social mediators" critical to the communication process.

"News media tend to use social media in the old fashioned way," explained Itai Himelboim, an associate professor of telecommunications in the UGA Grady College of Journalism and Mass Communication. "They send out their reports like it was a broadcast—going one way. Communication on social media is a two-way street."

"They need to engage people in the conversation," added Guy Golan, an associate professor of public relations in the S.I. Newhouse School of Public Communications at Syracuse University. "They need to recognize that not all users yield equal influence. Organizations need to strategically identify and empower social mediators as bridges that connect their various publics."

The study defines social mediators as the entities that mediate the relations between an organization and its publics through social media. They are the people and organizations who re-tweet, re-blog and re-post material published online.

This network maps the relationships among Twitter users who posted messages using the hashtag #SecClinton on 11-28-2012. Images are key Twitter users in the network, and the lines connecting them illustrate the relationships among users, namely retweets and mentions. The network illustrates the clusters, sub communities of interconnected users. On the left are users with which the State Department has direct relationships. In the center-bottom are the Middle East and North Africa clusters. Social mediators from the region are primarily non-formal, such as bloggers. On the top-center, the cluster is dominated by individuals and bloggers, primarily from the US. On the top-right is a cluster surrounding US agencies around the world. The relationships across clusters illustrate mediated public relations. Credit: University of Georgia
"Communication via these social spaces, such as Twitter, depends more than ever upon the willingness of third parties to participate in content distribution in the form of retweets or content endorsement," said Himelboim. "Twitter is a hybrid between mass communication and personal communication."

The study examined the U.S. State Department's use of #SecClinton on Twitter. It analyzed the engagement and curation techniques used with that account. In the process, it identified social mediators who control the flow of information between the Department of State and its publics worldwide.

The key findings are:

  • Engagement with users was medium-high for both formal and informal social mediators, but low for news media. Government-related formal and informal social mediators showed similar levels of bilateral relationships. In contrast, news media, the most traditional mediators, were rarely found as social mediators and demonstrated the most unilateral relationships.
  • Social mediators vary in terms of their formality and interdependence. Formal social mediators were primarily U.S. government agencies while informal social mediators were nongovernmental organizations (NGOs) and individuals (bloggers).
  • Different types of social mediators influence the State Department's relationships with stakeholders in different parts of the world. The results showed that relationships with populations in the Middle East and North Africa were mediated primarily by informal actors, and formal mediators played a key role in connecting with the public everywhere else in the world.

The authors of the study note that the social mediators—the people retweeting those posts—will add their own message and their own comments and may disagree with the original posting. But the message is still getting out. They say government agencies in these sensitive areas are beginning to recognize that social media is playing a growing role in how they communicate with their publics, domestically and internationally. It is a lesson that news media groups need to recognize as well, the researchers said.

"Based on our findings, the news media could take a lesson from the federal government," Himelboim said.

Explore further: Researchers develop food safety social media guide

More information: A Social Networks Approach to Public Relations on Twitter: Social Mediators and Mediated Public Relations, DOI: 10.1080/1062726X.2014.908724

Related Stories

Researchers develop food safety social media guide

August 4, 2014

(Medical Xpress)—To help protect public health, researchers from North Carolina State University have developed guidelines on how to use social media to communicate effectively about food safety.

What do you do when Facebook is spying on you?

August 5, 2014

Facebook, Twitter, Google Plus and other social media were designed to connect friends. But they are also used to connect extremely complex marketing and surveillance systems, all meant to subtly shape online interactions.

Study: Social media users shy away from opinions

August 26, 2014

People on Facebook and Twitter say they are less likely to share their opinions on hot-button issues, even when they are offline, according to a surprising new survey by the Pew Research Center.

Study shows role of media in sharing life events

July 24, 2014

To share is human. And the means to share personal news—good and bad—have exploded over the last decade, particularly social media and texting. But until now, all research about what is known as "social sharing," or the ...

Engaging students through social media is focus of new book

August 19, 2014

Contrary to popular belief about the negative effects of social media, Reynol Junco is using Facebook and Twitter to help college students succeed. Instead of seeing social media as a distraction in the classroom, Junco says ...

Recommended for you

Pushing lithium ion batteries to the next performance level

December 13, 2018

Conventional lithium ion batteries, such as those widely used in smartphones and notebooks, have reached performance limits. Materials chemist Freddy Kleitz from the Faculty of Chemistry of the University of Vienna and international ...

Uber filed paperwork for IPO: report

December 8, 2018

Ride-share company Uber quietly filed paperwork this week for its initial public offering, the Wall Street Journal reported late Friday.


Please sign in to add a comment. Registration is free, and takes less than a minute. Read more

Click here to reset your password.
Sign in to get notified via email when new comments are made.