Microsoft apologises over web browser 'error' in EU

Microsoft apologised on Tuesday after the European Commission opened a probe over its failure to provide customers a web browser choice, saying it was a mistake.

"While we have taken immediate steps to remedy this problem, we deeply regret that this error occurred and we apologise for it," the US company said in a statement.

In order to ease EU competition concerns in 2009, the US software giant committed to provide Windows users in Europe a "choice screen" enabling them to choose a instead of Microsoft's default Internet Explorer.

"We have fallen short in our responsibility to do this," Microsoft said.

The warned that Microsoft could face a fine if an were discovered.

Microsoft said that due to a "technical error," it failed to deliver the "browser screen choice" (BCS) software to PCs that came with a service pack 1 update to the Windows 7 .

This mistake left 28 million PC owners without the choice to choose an alternative to the default Internet Explorer browser, Microsoft said.

The company said it developed software to fix the problem on July 2, one business day after it discovered the problem.

"We expect to substantially complete distribution of the BCS software to the PCs we initially missed by the end of the week," the statement said.

(c) 2012 AFP

Citation: Microsoft apologises over web browser 'error' in EU (2012, July 17) retrieved 7 February 2023 from https://phys.org/news/2012-07-microsoft-apologises-web-browser-error.html
This document is subject to copyright. Apart from any fair dealing for the purpose of private study or research, no part may be reproduced without the written permission. The content is provided for information purposes only.

Explore further

EU threatens Microsoft with antitrust fine over web browser (Update)

0 shares

Feedback to editors