CRM Vendor Kana Buys eVergance

May 8, 2007

eVergance, a management consulting firm as well as an systems integrator, provides services for CRM optimization and Web self-service deployments.

Customer relationship management provider Kana Software announced May 7 that it has agreed to acquire systems integrator eVergance Partners LLC.

The terms of the deal are undisclosed.

eVergance, a management consulting firm as well as an SI, provides services for CRM optimization and Web self-service deployments.

Kana offers software for e-mail and e-service, call center and Web self-service. With the addition of eVergance, Kana plans to double its professional services portfolio.

"Demand for professional services to optimize and extend Kana's solutions is at an all time high," said Michael Fields, CEO and chairman of Kana, in Menlo Park, Calif.

eVergance brings over 200 customer service engagements to the table, Fields said.

Copyright 2007 by Ziff Davis Media, Distributed by United Press International

Explore further: Networking: Capturing baby boomers' knowledge

Related Stories

Networking: Capturing baby boomers' knowledge

December 12, 2005

A third of the aging baby-boom generation employees of Bruce Power, Canada's private nuclear power producer, are poised to retire in the coming years, taking decades of insights into complex nuclear reactor systems and steam ...

Recommended for you

When words, structured data are placed on single canvas

October 22, 2017

If "ugh" is your favorite word to describe entering, amending and correcting data on the rows and columns on spreadsheets you are not alone. Coda, a new name in the document business, feels it's time for a change. This is ...

Enhancing solar power with diatoms

October 20, 2017

Diatoms, a kind of algae that reproduces prodigiously, have been called "the jewels of the sea" for their ability to manipulate light. Now, researchers hope to harness that property to boost solar technology.

0 comments

Please sign in to add a comment. Registration is free, and takes less than a minute. Read more

Click here to reset your password.
Sign in to get notified via email when new comments are made.