Publisher
Institute for Operations Research and the Management Sciences
Country
United States
History
1990-present
Website
http://isr.journal.informs.org/
Impact factor
3.358 (2010)

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New research shows live chats can increase sales by nearly 16%

Live chat tools allow for communication between sellers and buyers. They are popular instruments for e-commerce sites that don't have the advantage of face-to-face communication that brick-and-mortar stores do. New research ...

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