Chatbots are expected to drive 95% of online customer service interactions by 2025 but QUT research has found a failure to meet customer expectations is also driving frustration among users, reducing their likelihood of making ...
Social Sciences
Oct 18, 2022
1
5
Chatbots, which use artificial intelligence to simulate human conversation through voice commands or text chats, incur almost zero marginal costs and can outsell some human employees by four times, so why aren't they used ...
Economics & Business
Sep 23, 2019
2
176
Your own voice will likely become the most significant focus for food retailers and restaurants over the next little while. Voice searches are increasingly becoming the norm. A recent study suggests that more than 50 per ...
Consumer & Gadgets
Apr 12, 2019
0
6
T-Mobile is getting rid of that robotic voice on its customer service lines, the company announced Wednesday.
Telecom
Aug 17, 2018
0
5
Amazon delivered better-than-expected profits Thursday, helping the online colossus shake off the stock market gloom produced by tech rival Facebook.
Business
Jul 27, 2018
0
7
You may have heard of the Amazon Echo, a stand-alone speaker with the Alexa voice service built in.
Consumer & Gadgets
Jun 30, 2016
0
7
"Just thinking about it makes me break out into hives" reported one man in his 60's. A woman in her 30's said she does everything she can to avoid it, including pretending she doesn't speak English. A woman in her 20's said ...
Other
Apr 7, 2016
1
22
Police and intelligence services are using image analysis and voice-recognition software, studying social media postings and seeking human tips as they scramble to identify the militant recorded on a video showing the killing ...
Other
Aug 21, 2014
0
0
The Philippines' civil aviation authority said Tuesday it would allow passengers to use mobile phones and laptops to make calls and access the Internet during flights.
Telecom
Jan 1, 2014
1
0
Back when she was in college, software developer Monica Wilkinson says, she used to dream of "being able to carry a computer in my head," instead of lugging her books and laptop all over campus. As she tried out her new Google ...
Consumer & Gadgets
May 9, 2013
0
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