Call center optimization
A research report in the current issue of the International Journal of Engineering Systems Modeling and Simulation suggests that help desks can be optimized by adding very few extra staff.
Engineering
Aug 26, 2009
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News tagged with support technicians
Predicting and preventing costly breakdowns in machines
Everything's green in Duisburg. Well, almost. That's because many green dots and only one red one can be seen on a huge display that shows the city's street network. Every dot represents a traffic light. Green means everything ...
Engineering
Aug 6, 2014
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